Lately, we've noticed something interesting in our conversations with clients. More people are coming into meetings with financial plans, investment ideas, or retirement checklists they created using ChatGPT or other AI tools. Honestly, we think that's a good thing. These tools can be helpful for learning, exploring ideas, and getting answers to financial questions. We use technology in our practice too. It helps us review information more efficiently and spend more time focused on what matters most: our clients. But while technology can provide information, it can't replace the experience of talking through important decisions with someone who knows you and understands your goals. Technology is great at working with numbers. What it can't always do is help when emotions enter the picture. Morningstar's "Mind the Gap" study found that over the 10 years ending December 2024, the average investor earned about 1.2 percentage points less per year than the investments they owned, often because they bought after markets had risen and sold after markets had fallen.¹ An AI tool can remind you to stay invested during market volatility. But when markets are down, headlines are unsettling, and you're wondering what to do next, that's often when having a conversation becomes most valuable. Because successful investing isn't just about information. It's also about confidence, perspective, and having a plan you can stick with over time. Quantifying the Human ElementOne of the things research continues to show is that the value of a financial professional often goes far beyond investment selection. Vanguard's Advisor's Alpha research estimates that financial professionals can add roughly 3% in net value over time, with the largest portion of that value coming from behavioral coaching.² The 2026 Employee Benefit Research Institute (EBRI) Retirement Confidence Survey found that 83% of workers who have access to a financial advisor feel confident about their retirement readiness, compared with 53% of those who do not.³ While no one can predict the future, having someone help you evaluate choices, stay focused on your goals, and make sense of changing circumstances may help you approach important decisions with greater confidence. What the Algorithm MissesSome of life's biggest financial decisions don't come with a simple answer. When should you retire? How much risk feels comfortable for you? Should you help an adult child financially? How do you balance your own retirement plans while helping aging parents? Those decisions aren't just about numbers. They're about family, priorities, experiences, and the life you're trying to build. That's difficult for an algorithm to understand. What matters to one person may be completely different from what matters to someone else. That's why context is so important. Putting Technology to Work for YouWe believe technology can be a powerful tool when it's used the right way. We use it to help analyze information, improve efficiency, and identify planning opportunities. That allows us to spend more time doing what we believe matters most: listening, understanding what's important to you, and helping you navigate important financial decisions. Our goal has always been to help clients make informed decisions and stay focused on the things they can control. If you've used an AI tool to explore financial ideas, retirement projections, or investment strategies and would like another perspective, we'd welcome the conversation. Sometimes the most valuable part isn't the answer itself. It's talking through how that answer applies to your life. |
1. Morningstar.com, November 7, 2025. 2. Vanguard.com, February 24, 2025. 3. EBRI.org, 2026. |
This material was developed and produced by FMG Suite to provide information on a topic that may be of interest. FMG Suite is not affiliated with the named broker-dealer, state- or SEC-registered investment advisory firm.